© 2019 Laurie dill-Kocher, 70 Lafayette Parkway, Rochester NY, 14625-2069

NEED ASSISTANCE?

 

585.381.0669

ldkocher@hotmail.com

 

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CUSTOMER CARE

SHIPPING POLICY

Because of a change in USPS policies, as of August 28, 2016, any packages undelivered and returned to sender will be charged a return shipping fee.


I usually ship within 1 to 3 business days of receiving your payment.  If I am unable to ship within that time frame I will contact you immediately.  Shipping within the US is most often via USPS and reflects the cost of postage, insurance and packaging.  All packages shipped include a tracking number and signature confirmation upon delivery.  Please contact me before placing a large order if you have any concerns about costs of shipping or would like to specify a method.  Shipping charges are not refundable.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any and all customs, duties and import taxes that may apply. I'm not responsible for delays due to customs.  I am based in the US and therefore do not abide by any regulations or rules outside the United States.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

585.381.0669

or send us an email to:

ldkocher@hotmail.com

RETURNS
I gladly accept returns, exchanges, and cancellations

  • Contact me within: 14 days of delivery

  • Ship items back within: 14 days of delivery

  • Request a cancellation: before item has shipped

 

Please notify us via email or contact form if you are returning a purchase.  While you are still responsible for all shipping charges both to and from, I can assist you with the return by sending you a shipping label that includes a tracking number and insurance coverage.  I do not refund anything until the item is back in my hands.  Nothing is refundable if it has been altered or damaged in any way.  If any item arrives damaged, please retain all packaging materials and contact us immediately at 585-381-0669.  Please leave a message.

PRIVACY POLICY

How We Treat Your Information

At Hearts Desire Fiber we realize your privacy is very important to you and also to us.  We do not at any time sell, trade or distribute any information that you may provide us during the process of using this website.  We do, through Google Analytics, enable cookies to improve our ability to give you the best possible shopping experience. None of the cookies retain any personal information whatsoever, identifies you personally or records any personal information. HDF uses the information we collect to improve the content of our Web page, and to help us improve the quality of products and services we provide.

Unless you ask us not to, after a purchase, we may contact you via email in the future to tell you about specials, new products or services, or changes to our privacy policy.  Nevertheless, if you decide to disable or remove cookies from your browser this will not change your shopping experience. If you prefer not to be included in this effort please go to NAI's consumer opt-out for Google here.

FAQ

Do you provide International delivery?

 

We do ship to a select group of countries.  If your country is not available please contact us to determine if shipping is possible.

 

How do I return an item?

 

Please contact us within 14 days of delivery for a return shipping label and packing instructions. 

 

How do I know if a textile is right for me?

 

Everyone can have textile art in their environments.  How you display it depends on your traffic and light issues.  For example, heavy traffic may necessitate framing the artwork to protect it from damage.  For further information please contact us so that we can discuss your individual situation.

How do I track my order?

 

Once your items have been shipped you will be notified of the carrier and the tracking number.  All items are shipped insured with a confirmation delivery tracking number and a signed receipt. If the package has been confirmed as delivered and signed for, we will not be held liable for the loss of the package once it has reached its destination.

 

How will I know it will look good in my home?

 

We can digitally add the textile art into an image of your area so that you can see an estimation of how it will look. 

 

What are your delivery options?

Your purchase will ship within three days.  Express is available on a custom basis.  Shipping is via Fed Ex, USPS or UPS.  Please email the website before placing an order if you have any concerns about costs of shipping or would like to specify method.  All artwork ships separately.